Refund policy

 RETURN & CANCELLATION POLICY

Updated 01 January 2024
This is Return, Refunds and Cancellation Policy (Policy) applies to the services provided by  VLPCPL ECOMMERCE PVT LTD. 5th Floor, Gulf Adiba, Plot Number 272, Udyog Vihar, Phase – II, Gurugram, Haryana – 122008 on its website www.weryze.com (Website). We may change this Policy, any time by posting the changes on the Website and you agree that it shall be your responsibility to view the changes to this Policy, by reviewing the revised Policy. We will not be responsible for your failure to remain informed about such changes.

RETURNS POLICY

When is the replacement policy applicable?
1. You received the wrong item. Oops, this isn't very pleasant! We'll replace the item as soon as we are notified.
2. You found an item missing. We will analyze and try to send you the missing item.
3. You received a damaged/defective product. We will check and send you a replacement.

Note:-
In case of replacement for damaged/missing/defective/wrong products, customers need to contact us within 48 hours.
If you would like to replace the item, please note the product must not be used and shall be returned in the original packaging within 48 hours of purchase.
Before applying for our replacement policy, you must showcase an unboxing video.
In addition to the unboxing video, we also request you share with us the following:
a) Picture of the outer box (front and back) with the carrier label.
c) A small video with the functioning of the damaged item. (if any),
d) Pictures of all products received.



Products purchased from a third party

If you have purchased a Ryze Gum product from a third-party reseller or a from a third-party platform, please contact your original point of sale to check if you are entitled to a refund under the third-party’s return policy. Should you need more information, please email us at hello@weryze.com

In case of any queries, you are requested to email hello@weryze.com with the order details. If you have any complaints regarding returns or refunds, please refer to the Ryze Gum Terms and Conditions.

 

CANCELLATION POLICY

1) What is Ryze Cancellation Policy?
Once you raise a cancellation request, the cancellation of item(s) in your order happens immediately if the order has yet to be dispatched by us. No cancellation requests will be entertained if your order has already been dispatched.
However, you can refuse to accept the order at the time of delivery if it has already been dispatched.
*Note- No return requests will be entertained if the customer accepts the delivery.

2) How do I cancel my order?
For cancellation, please write to us at hello@weryze.com

3) How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 5-7 business days after receiving the cancellation request.
Please note that your refund will be processed, and a credit will automatically be applied to your original method of payment (wallet, card, UPI id or bank account) within 7 – 10 business days.

4) What if I used discount vouchers at the time of payment and I had to cancel my order?
If a discount voucher was used when you placed your order and the order was cancelled, we shall refund the actual paid amount and the discount voucher back to you. This scenario only applies if you request to cancel your order within 24 hours of placing the order.

In case you have any complaints concerning the cancellation of your order, please refer to the Ryze Gum Terms and Conditions.

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Money-Back Guarantee Policy

At Ryze, customer satisfaction is at the heart of everything we do. If you're not fully satisfied with your experience, our Money-Back Guarantee ensures a completely risk-free purchase for all prepaid orders.

Eligibility

  • This policy applies only to customers who have placed a prepaid order directly through our website.

  • The request must be initiated within 7 days of product delivery.

  • Products must be used as directed for a reasonable period to fairly assess their effectiveness.

How It Works

  1. Contact Us
     Email our support team at hello@weryze.com within 7 days from the date of delivery.

  2. Tell Us Why
     You’ll be asked to complete a quick survey or join a short call with one of our product experts. This helps us understand your experience and improve our product.

  3. Easy Return
     Once your claim is approved, we’ll arrange a pickup of the product from your location.

  4. Full Refund
     After receiving the product, we’ll initiate a full refund to your original payment method within 5–7 business days.

Additional Notes

  • Only one refund per customer is allowed under the Money-Back Guarantee.

  • Only 3 gums should be used for the refund to be applicable. If you have ordered a multi-pack, the other packs must remain unused for the refund to be processed.

  • The guarantee does not apply to:

    • Cash-on-delivery (COD) orders.

    • Customers who refuse the survey/interview process.

    • Heavily used or empty products (exceptions may apply on a case-by-case basis).

Need Help?

We’re always here for you. Reach out to us at hello@weryze.com with any questions or concerns.